The Public Commission of Texas approved a requirement that electric utilities delivering power to retail electric customers maintain an online electric outage tracker in English and Spanish with detailed information.
“When severe weather or any other threat to electric service hits, providing timely, accurate information to consumers is essential,” PUCT Chairman Thomas Gleeson said. “Texans must be well-informed to stay safe, and information on these outage trackers can be critical for them. Requiring that these trackers are always available online means consumers can always access this potentially lifesaving information.”
The rule requires utilities that provide distribution service to retail electricity customers to maintain accurate and publicly available outage trackers or maps on their website. The tracker or map must contain the following information in English and Spanish. This must include a map of the utility’s distribution service territory, the location of the outage, the date and time of the outage, estimated restoration time, the status of the restoration effort and the date and time the information was updated.
